Questions?
Please contact Ladan Afrasiabi, Director of Corporate Solutions, at ladana@business.rutgers.edu.
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Customer experience strategy requires a top-down approach – one that can reach across silos within an organization and drive long-term, organizational profitability. Executives and leaders must have the critical skills necessary to implement an approach that can transform an organization’s customer experience from behaviors and processes into a competitive advantage.
The Customer-Centric Leadership (CCL) program is intended for leaders and executives looking to develop the skills needed to lead cross-functional teams and shape a culture that creates an implementable and living customer-centric strategy.
Upon completion of the program, participants will be able to more effectively:
This program is designed for leaders and executives that need to understand the necessary factors to lead an organization through the complex and disruptive maze of human-driven organizational design for some of the following industries:
Please contact Ladan Afrasiabi, Director of Corporate Solutions, at ladana@business.rutgers.edu.